While we went to great lengths to design an app in which it's safe to post such sensitive content, there is always some potential for unempathetic people.
As a user you can determine if someone can comment on your story. If you turn it off, then the only contact the world can have with you is to "support" you or click "me too." If you turn on the comment feature on your story, you can always delete someone's comment if it's unempathetic.
However, I suppose some could still make negative comments within the app or make light of Wail be creating an insincere account. This is where the experiment comes in.
Our intent is to create a safe, cathartic place to say something out loud. But we are also experimenting with the small potential for negativity with the app. Our wager is when it comes to the heaviest hardships in our life, that individuals and the community as a whole will respect that place.